Rental Conditions for Your Sweet Party Experience
Understanding our rental conditions is essential for a smooth and enjoyable experience with Sweet Party Rentals. We are committed to providing high-quality party equipment such as candy carts, popcorn machines, bubble houses, mini castle bouncies, and cotton candy machines. This page outlines our delivery, usage, and cancellation policies to ensure clarity and build trust with our valued customers.
Delivery Conditions
At Sweet Party Rentals, we pride ourselves on our reliable delivery services that ensure your party equipment arrives on time and in excellent condition. We operate within a specific radius to guarantee timely deliveries, and our team coordinates with you to schedule the best delivery time for your event. Please provide us with accurate delivery details, including the address, time, and any special instructions. Additionally, we take every precaution to ensure that the equipment is handled carefully during transport, minimizing any risk of damage. Once the items arrive, our staff will assist you with setup, ensuring everything is ready for your event. Should you require assistance with your event planning, feel free to reach out, and we will be happy to help.
Usage Guidelines
To ensure a safe and fun experience for all guests, we have established specific usage guidelines for our rental equipment. Each item comes with detailed instructions to help you understand how to operate it correctly. It's essential to follow these guidelines to prevent any damage or mishaps during your event. For example, our bubble houses and bouncy castles have limitations on the number of children and weight to ensure safety, while machines like the cotton candy and popcorn machines require adult supervision during use. We also recommend reviewing our cleaning and care tips to maintain the equipment in the best condition. If you have questions about operating any of our products, our team is always available to provide support and guidance.
Cancellation Policies
We understand that plans can change, and we strive to be as accommodating as possible. Our cancellation policy offers flexibility depending on how far in advance you notify us. Cancellations made at least 72 hours before the scheduled delivery will receive a full refund. For cancellations made within 72 hours, we offer a partial refund, as we may have already reserved your equipment for your event. We also encourage you to consider rescheduling your event, as we will do our best to work with you on new dates. If you have any concerns regarding your reservation or need to make changes, please contact us directly, and we will work to find a solution that suits your needs.
Have More Questions?
If you have any questions regarding our rental conditions, feel free to reach out to our team. We are here to assist you in making your event unforgettable!